Refund Policy

Thank you for shopping at Zynex4K. We strive to provide the highest quality products and services to our valued customers. If you need to return a product or request a refund, our policy below is here to ensure a smooth and satisfactory experience.

1

15-Day Money Back Guarantee

We offer a 15-day money back guarantee on all our products and services. If you are not completely satisfied with your purchase, you may request a refund within 15 days from the date of purchase. Please note that after the 15-day period, we are unable to process any refunds.

2

Refund Processing

Refunds will be processed through the same payment gateway used for the original purchase. If you paid via PayPal, your refund will be instant. If you paid by credit card, the refund process may take 15 to 30 days, depending on your bank’s processing time.

3

Subscriptions & Product Warranty

For subscriptions and products covered under warranty, we take full responsibility for any defects or issues that may arise within 15 days of purchase. In such cases, we will either repair the product, replace it with a brand new one, or offer a refund if we are unable to meet your satisfaction.

4

Contact Support for Assistance

If you encounter any problems with a product or service purchased from us, please contact our support team before initiating a refund request. We pride ourselves on excellent customer support and will do our best to promptly address any issues. Sometimes an issue may stem from external factors beyond our control, and we will work with you to find the best solution.

5

Free Trial

We offer a free trial option, allowing you to thoroughly test our products and services before making a purchase. If you choose to purchase directly without using the free trial, you will be subject to this refund policy. We strongly encourage you to take advantage of the free trial to ensure your satisfaction.